Our January 2013 newsletter is out, and our topic for the month is Lean Leadership. One sub-topic within lean leadership is the concept known as catchball. Anyone who has been involved in a lean transformation knows that a good working relationship and system for communication between upper management, supervision, and front-line workers is critical to success. Management sets the vision and goals, but the workers actually have the know-how to make improvements to their processes. Catchball is one technique for making these relationships work. We've recently created the following video to explain the concept of catchball.
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